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Contact Us at Shore Aquatic

We're Here to Help!

At Shore Aquatic, we're passionate about providing you with the best experience, whether you're setting up your first aquarium or looking to enhance your current setup. Our team is ready to assist you with expert advice, product recommendations, and answers to all your aquatic questions.

Reach Out to Us

  • Email Us

    • Have a question, comment, or need advice? Email us any time at info@shoreaquatic.com, and we'll get back to you as soon as possible.

  • Call Us

    • Prefer to speak with someone directly? Give us a call at 954-253-9275. Our knowledgeable staff is available Monday through Friday, 9 AM to 5 PM EST, to assist you.

Connect With Us Online

Stay up to date with the latest news, offers, and aquatic tips by following us on our social media channels. Find us on Facebook and Instagram to join our community of aquatic enthusiasts.

Send Us a Message

Use the form below to send us a message directly from our website. Whether you're inquiring about a specific product, seeking advice for your aquarium, or just want to say hi, we'd love to hear from you.

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Shipping policy

Shipping Policies (We offer free shipping and Buy 2 Get 1 Free) In most cases this is USPS First Class. If you would like your item expedited, please reach out via email. 

Live Arrival Guarantee

The shipment must be received on the first delivery attempt. If you miss the delivery and the package is delayed a day or more because of it, we cannot accept responsibility for any losses. It is your responsibility to check the tracking number for delivery. The shipment must be sent to the correct delivery address on file according to Paypal, do not request shipment to be delivered to another address not listed on your Paypal account.

NOTE: We are not responsible for errors, postal delays, wrong addresses, mail holds, or P.O. Box deliveries by the postal carrier. If USPS forwards your shipment in error, we do cover that type of mistake.

All claims must be made and or brought to our attention via email at shoreaquatic@gmail.com within 24 hours of the package being delivered.

 

We ship USPS First Class, Priority Mail, and USPS Express shipping the majority of the time and that takes usually 2-4 days to deliver. You will get a tracking number it is important you check this tracking number 2-3 times each day to see when the box will arrive to your home. Please make sure you are at home the day of the arrival or arrange for someone to be there to receive the plants/shrimp and that know how to properly care for the plants/shrimp. The less time they spend in the box the better.

 

Plant shipping prices:                                                           

USPS First Class:         BTGOFREESHIPPING             

USPS Priority Mail:     $8.00                                      

USPS Express:             $29.00

 

Shrimp shipping prices:

USPS Priority Mail:     $ 10-18

Next Day:                    Please request quote

Shore Aquatic ships Monday & Tuesday in order to avoid the weekend. All orders placed after Monday 12 PM will be shipped the following Monday. Temperature is very important for live delivery of plants. Please check the 7-day weather forecast in your location before placing your order. If the temperature in the coming days is too low (below 35F) or too high (above 90F), please do not order.  We reserve the right to hold delivery due to inclement weather. Heat packs can be purchased separately, we have 48 and 72-hour heat packs.

Please indicate which you would like, this will be an additional fee below based on your geographic location; our business is located in Ft. Lauderdale, Florida:

 

 

Heat pack pricing:

40-hour pack:             $5.00 per package

96-hour pack:             $7.00 for the package

 

 

 

DOA/Damaged Claims

It is our honor and privilege to serve you. We hope that you are satisfied with everything. If you are for some reason not satisfied, please let us know, as we are here to help make this hobby easy and enjoyable! Our business prides itself on customer service and can be reached at shoreaquatic@gmail.com

 

Livestock:

We guarantee live arrival on all our livestock. In the rare event livestock shows up dead, we must be notified within 2 hours of delivery. Keep in mind these plants/livestock just took the journey of their lifetime in a dark box for 2-4 days so they will take time to recover and to be at their best again. Please take clear photos of the dead plant/livestock and send it to us within 2 hours of receiving the item and send the clear photos to shoreaquatic@gmail.com once the item is validated by us, we will send a replacement or refund. Failure to comply with one or more of these policies will mean we can no longer cover you.

 

We guarantee live arrival of all livestock. This means we assure that livestock will show up alive. We do not guarantee your success in keeping the livestock alive/healthy. Lots of outside factors that we cannot control go into the success or failure of keeping livestock healthy. We are here to help but are not liable after you have received the livestock alive. 

 

Do your plants have snails?

We try not to have snails/pests, but it happens, we remove any visible imperfections before shipment to be 100% certain we suggest that you either do a 1:20 ratio bleach to water dip and/or wash the plants. Anytime you add something new to an aquarium, it is important to rinse it off before adding just to be safe. 

 Ratings and feedback:

Our customers are very important to us. Please help us by leaving positive feedback and if you are not satisfied or feel that we could somehow improve, please privately message us via email at shoreaquatic@gmail.com and we would be happy to help. We realize without you; we would have nothing! We greatly appreciate your business and strive to serve you well. 

Questions/Concerns?

 

Contact us via email at shoreaquatic@gmail.com we are happy to help!